Quality Question Bank
for Exam preparation

Q2. What does PDCA stand for?

1. Plan, Design, Confirm, Act
2. Plan, Do, Check, Act
3. Prepare, Do, Critique, Appraisal
4. Prepare, Do, Critique, Assess

Q3. In a quality management information system, there is a need to collect data and format such data into an information output that is useful to the project manager. In developing such an information system, it is good to remember that an optimum system does not supply all the information because ______________.

1. some information costs more to collect than it is worth
2. some information is not available for collection and input
3. most information relies on related data to generate the proper output
4. there is never enough information collected
5. the system is incapable of processing all the required information

Q4. What does Clause 6 of ISO 9001:2015 provide details of?

1. Improvement
2. Planning
3. Operation
4. Leadership

Q5. Which VSM icon is placed under other icons and have information required for system analysis like process time, lead time, etc?

1. Data Table
2. Information Box
3. Manual Information
4. Electronic Information

Q6. The main purpose of the Measure Phase of DMAIC is to:

1. Determine the customer requirements
2. Find root causes
3. Develop solutions
4. Set baseline data to understand how the process is currently performing.

Q7. When planning the quality management system, organisations shall consider the issues and requirements referred to in 4.1 and 4.2 and determine the risks and opportunities that need to be addressed to;

1. enhance desirable effects
2. achieve improvement
3. give assurance that the quality management system can achieve its intended result(s)
4. all of the above

Q8. Average Total Inspection is defined as:

1. Average of rejected lots and accepted lots
2. Average number of units inspected per lot
3. Average of rejected Lots
4. Average of accepted Lots

Q9. "Poka-yoke" is the Japanese term for ______________

1. Card
2. Mistake proof
3. Continuous improvement
4. Fishbone diagram

Q10. If we want to detect small process shifts using x bar chart, we should use a sample size of:

1. Less than 5
2. 5-10
3. 10-15
4. 15-25